IT support in the Library

Our Digital Engagement team are available in all Library sites including the Digital Studio (Student Life Building) to provide expert advice on:

  • Your LJMU account
  • Using the Digital Studio
  • Accessing IT resources remotely
  • Printing, copying and scanning
  • Canvas, TurnItIn and Teams
  • Wi-Fi
  • LJMU Apps
  • LJMU email on your phone
  • Your Microsoft OneDrive
  • Multi Factor Authentication (MFA)
  • Creating and printing posters
  • Microsoft Office 365
  • Creating presentations, spreadsheets and charts
  • Adobe Creative Cloud
  • Creating and formatting documents for your assignments, dissertations and theses
  • Free course software
  • Keeping your LJMU files safe

Come and get help from the team in-person during staffed hours, or alternatively Contact the Library.

Multi Factor Authentication (MFA)

How do I set up MFA (Multi Factor Authentication) to receive a text message?

How to setup Multi-Factor Authentication (MFA)

I am not currently in the UK, can I still use MFA to access my account?

What is Multi-Factor Authentication (MFA)?

Accessing LJMU remotely

How do I access Microsoft Teams?

How do I access the 3D Graphics Virtual Desktop using the desktop client?

How do I access the High-Powered Graphics (HGFX) Virtual Desktop?

What is the LJMU Virtual Desktop?

What software can I access on the Virtual Desktop?

What software can I download for free at LJMU?

Digital Studio

How do I book the podcasting facilities at the Digital Studio?

How do I book the video editing facilities at the Digital Studio?

Library Services Digital Studio, 3D printing

Library Services Digital Studio, Arduino

Library Services Digital Studio, BBC Micro:bit

Library Services Digital Studio, Raspberry Pi

The Digital Studio at the Student Life Building

Passwords and logging on

How do I change my password?

How do I reset my forgotten password?

What do I do if my password has expired?

What is the LJMU Virtual Desktop?

Which LJMU username do I use?

Laptop loans

Can I borrow a laptop?

How do I access software or apps on a Loan Laptop?

I have borrowed a laptop but I'm unable to log in.

Saving to a loan MacBook

The sound isn't working on a LJMU Loan Laptop, how can I fix this?

Storing and sharing data

How do I access Microsoft Office?

How do I access my LJMU OneDrive?

How do I copy files from the M Drive to my OneDrive?

Microsoft Office

How do I add a Table of Contents in Microsoft Word?

How do I add a Table of Figures in Microsoft Word?

How do I add narration to a Microsoft PowerPoint presentation?

How do I create a poster?

How do I start page numbers after the first page in Microsoft Word?

How should I save documents attached to emails?

Printing copying and scanning

How do I change the printer settings?

How do I photocopy onto card and other media using the bypass tray?

How do I print a poster?

How do I print onto card or my own paper?

How do I use the scanner?

Printing from your mobile device