Service standards

Measuring the service offered by LJMU Libraries

LJMU Library has developed the following standards so that you know the level of service you can expect from us. We review our service standards annually to monitor and improve our services.

Where we set standards according to days and weeks, this refers to our office hours of 9am to 5pm, Monday to Friday. The libraries themselves are staffed throughout the week including during the evenings. Staff support is available during all staffed opening hours. For further details please see the latest standards.

Faq Items

Opening hours

Access to IT

Enquiry services

Access to Special Collections and Archives

LJMU Research Institutional Repository

Feedback

Shelving

Requested Items

New books

Electronic resources

Document supply and ILL

Information skills

National Student Survey