IT help
Welcome to the IT help section for staff
Here you can:
- see the full range of IT help and support available to you
- find out everything you need to know about managing your LJMU IT account, including what to do if you have forgotten your password
- access all of the downloadable software available to you
- see how you can raise a request for help
View the latest ITS announcements for details of any ongoing IT service disruptions and important information about new or changed services.
- Academic staff profiles
- Find out how you can manage your academic staff profile via Symplectic
- Brand assets and information
- From our brand and design webpage, you'll find the LJMU logo, PowerPoint/letterhead templates and other marketing assets
- Email and mobile devices
- The university provides all staff and students with a University email account. This section tell you everything you need to know to make the most of your email service
- Canvas and learning technology
- See the A-Z of learning tools available to all staff
- Facilities for disabled users
- Find out more about the facilities we have for all disabled users
- How to request an IT project
- Find out more about the Project Delivery Team and how you can request a project from us
- Microsoft Office 365
- Microsoft Office is available for LJMU Staff and Students. This service offers access to Microsoft's online Office applications suite
- MyLJMU
- The My LJMU app gives you quick and easy access to vital LJMU services including My Timetable, See My Tutor, My Services, My Results, Free PC and a range of others
- My account dashboard
- Visit the My Account dashboard, activate your account, manage your password and more
- Saving and sharing your data
- Find out more about saving and sharing your data, file Storage And shared Drives
- Search library content
- Discover provides simple, one-stop shop searching for books and e-books, journal articles, theses, digital media and more
- Staff PC upgrades
- ITS are upgrading all staff PCs running Office 2016 to our latest Office365 client over the coming weeks, find out more about requesting an upgrade and the upgrade process
- User guides and training packs
- View our user guides and training packs, available to all students and staff
- Using Microsoft Teams
- Find out more about Microsoft Teams and how to get the most out of it
- Your IT services
- Find out more about the IT Services department at LJMU, view policies related to IT and more
- Connecting to your LJMU Desktop PC from another computer
- Find out how you can connect to your LJMU Desktop PC from another computer
- Software downloads
- IT Services offers many software packages for LJMU staff and LJMU students to use at home.
- Virtual desktop
- Virtual Desktop is available to all staff and allows secure access to a virtual LJMU desktop at anytime from anywhere in the world.
- Working from home guide
- This guide will help you access the resources you need to continue working from home
- Access free wifi
- FInd how you can access free wi-fi on all of our campuses
- Front of class instructions and troubleshooting
- All classrooms and meeting rooms will be equipped with a computer (PC) and one or more projectors or large wall-mounted TVs, see insturctions for use and troubleshoot problems
- Hosting services
- Find out more about website and database hosting as well as virtual machine hosting
- How to print
- All the information you need to print and top up your virtual purse at LJMU
- IT equipment
- Find out more about the IT equipment IT Services can provide for you
- OneDrive
- Find out how to get started with OneDrive. OneDrive provides 1TB (1000GB) of free storage for all LJMU staff and students
- Returning to the office
- To save you some time we’ve compiled this guide to help you ensure your IT equipment doesn’t hinder your return to the office
- Telephony training videos and information
- See instructions for setting up and using your phone
- Transferring your M: Drive into OneDrive
- See guidance on how to move your files from your M: drive into OneDrive
- Account lockouts
- See what steps you need to follow if your account is locked out
- Activating your account
- Find out how to activate your LJMU computing account
- Changing your password
- See how you can change your LJMU account password
- Computing Account Definition and Entitlements
- See your account definition, entitlements and policies relating to the terms of use of your account
- Keeping your account secure
- See useful advice on keeping your LJMU account secure
- Multi-factor authentication
- LJMU has implemented multi-factor authentication (MFA) for all remote access to critical systems, find out more about MFA
- My account dashboard
- Visit the My Account dashboard, activate your account, manage your password and more
- Password advice
- View advice on keeping your password secure
- Resetting a forgotten password
- See how to change your password if you've forgotten it
- Setting security questions and answers
- Find out more about setting security questions and answers on your account
- When does my account expire?
- Your university IT account usually expires approximately 90 days after the completion of your programme of study. Find out more about account expiration
- Adobe Creative Cloud
- All staff and some students have a license to use Adobe Creative Cloud products on their personal devices, find out more about setting up Adobe Creative Cloud
- Autodesk - including Revit/3DSMAX/AutoCAD
- See information on how to register for a Student Autodesk account
- EndNote Desktop
- See the installation instructions for EndNote Desktop for Windows
- EndNote online
- See how to access EndNote Online and create an account
- MATLAB
- LJMU have a site licence for MATLAB including over 80 Toolboxes. Find out how to register for and install MATLAB
- Microsoft Office 365 for staff and students
- Microsoft Office is available for LJMU Staff and Students. This service offers access to Microsoft's online Office applications suite
- Microsoft Software - how to download
- See how to purchase Microsoft Office software via OnTheHub
- Minitab
- MINITAB combines an array of statistical methods, graphics tools, and project organization features, find out how to download and install MINITAB
- NUD*IST N6
- NUD*IST N6 is used to analyse data from interviews, legal documents, or video tapes and integrates the processes of interpretation and focused questioning, find out how to download and install NUD*IST N6
- NVivo
- QSR NVivo provides qualitative linking, shaping and modelling, and integrates the processes of interpretation and focused questioning, find out how to download and install NVivo
- NVivo for MAC
- QSR NVivo provides qualitative linking, shaping and modelling, and integrates the processes of interpretation and focused questioning, find out how to download and install NVivo for MAC
- QGIS Software
- QGIS is a free and open source geographic information system, download and install QGIS here
- Solidworks Academic Version
- SOLIDWORKS Education and Student Editions provide SOLIDWORKS Premium software to educators and students of all levels. Find out how to download and install Solidworks
- SPSS
- Find out how to download and install SPSS
- Visit the Helpme dashboard
- Report an IT fault or ask an IT related question. You can also request a service from our service catalogue or some new IT equipment
Report an IT fault or ask an IT related question. You can also request a service from our service catalogue or some new IT equipment: